Reference

What Our Privacy Policy Covers

Your account details, your bKash or Nagad payment references and the phone you log in from — this page sets out in plain words what we keep, why we keep it and what you can ask us to change.

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abji200 What Our Privacy Policy Covers
REACHING OUR TEAM

Where To Send A Data Request

Send a privacy request the same way you would raise any account issue: open the help panel from your account wallet on mobile and pick the data option, or use the support address published on our contact page. Both routes create a ticket with a reference you can quote later. Keep your registered phone nearby, because we check the request against the number on the account. If you have changed SIMs recently, we will ask for one bKash or Nagad transfer reference before we touch stored data. Requests are worked in the order they arrive.

Help panel on mobile Tap the help button in the account wallet, choose the data and privacy option and put your question in writing. The ticket carries a reference, so you can follow the reply without opening a new thread.
Support address Prefer writing it out? Use the support address published on our contact page and send from the email tied to your account. We match that address and your registered phone number before replying with anything account-specific.
Proof of ownership Anything that reveals or changes stored data gets confirmed with you first. A recent bKash, Nagad or Rocket transfer reference, or an OTP sent to the registered number, settles it in one step.
HOW WE PROTECT DATA

Cookies, Security And Retention

Two cookies do the heavy lifting: one keeps you logged in between the browser and the installed app on your phone, the other remembers your language and wallet choice so the payment row lands where your thumb expects it. Anything used for measurement is named in the cookie table and can be switched off without breaking a payment. Sessions stay bound to the device that created them, so a login from an unrecognised handset triggers an OTP to your registered number instead of a silent entry. Retention follows the schedule below: play logs trimmed, payment records kept longer.

Cookies we set

A session cookie for login, a preference cookie for language and wallet choice, and measurement cookies you can turn off. The cookie table names each one, what it stores and how long it sits on your phone.

Account security

Your password, an OTP to the registered number and a device check on new handsets. We never ask for your bKash, Nagad or Rocket PIN, and no genuine message from us will request it.

Retention schedule

Play history is trimmed on a rolling basis once it has served its purpose. Payment references and account records stay longer, since a settlement question can surface well after the round has closed.

Changes and deletions

Ask us to correct a wrong number or remove what the law lets us remove. We confirm who you are, action the request, then tell you what had to stay on record and the reason it stayed.

Questions About Your Data

These are the four things account holders ask us most about their data. If your case is not covered, the help panel in your wallet reaches the same team that handles these requests, and a ticket keeps the thread in one place.

Your name, date of birth, registered phone number, device details, and payment references from bKash, Nagad, Rocket or Upay. We also keep play logs from tables and slots, so a settlement question can be checked later.

No. The PIN stays inside your wallet app and never reaches us. A call or message asking for it is not from abji200, whatever the sender name shows — close it and report it through the help panel.

Yes. Raise a request from the help panel in your account wallet or by email, and we confirm the registered phone number first. You get a written copy of what we hold.

Write in with the item you want corrected or removed. Errors such as a mistyped name are fixed straight away; deletions go through where local law allows, and we tell you what has to remain.

Only where it is needed to run your account: payment processors for a bKash, Nagad or Rocket transfer, and the providers whose games you open. We do not sell your details.

It can change when the way we run accounts changes. The date on this page moves with it, and anything affecting what you can request is flagged in your account wallet first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.